Frequently Asked Questions

1. Do you have a secure server for credit card transactions? Yes, Jgear uses a seperate secure server for the safety of our customers. When the order is placed, you are sent automatically to the secure server to finish the transaction. 2. What is your return policy? Jgear will accept returns within 30 days of shipment. Jgear will always recommend trying the shoes on at home on carpeting to make sure the fit and feel is what is best for you. The shoes must be clean and free from wear. Another phrase we use is that it needs to be in "store bought condition". You need to Email or call us in advance to return the footgear for an authorization number. A refund or replacement will be given when the shoes are returned. 3. How does your shoes and boots vary as far as size goes? Weinbrenner and Thorogood footgear is considered generous as far as size goes. Manufacturers such as Nike has footgear that tends to run somewhat smaller than Weinbrenner or Thorogood. Please keep that in mind when ordering. You may want to order 1/2 size smaller than your normal athletic type shoes. 4. Can I get my Shoes or Boots shipped next day or 2nd day? Yes, by calling us at 1-877-568-7666, UPS Ground Shipping, 2nd Day Air, 3rd Day Air and shipments using the U.S. Postal service or you may order online and select the appropriate shipping method in which you perfer to use. 5. Do you ship outside the continental U.S.? No, we do not ship outside of the United States of America. 6. Do we have other ways of ordering footgear from you besides using the secure method? Yes, there are 2 other ways to order from Jgear. A.) You may use our Toll Free Phone Number to order at 1-877-568-7666 or you may mail your order to us at 1211 Rickmeyer Drive, Fond du Lac, WI. 54973. 7. Why should I order from Jgear? Jgear gives our customers rock bottom prices. With Jgear, there is no middle man! Jgear deals directly with the manufacturer and passes the savings onto our customers! We also provide excellent customer service with any questions or problems that may present itself with the products. 8. Besides accepting credit cards, does Jgear accept money orders, certified or personal checks? Yes, Jgear does accept these types of payment. Money order along with certified check orders are shipped within 24 hours of receiving the order. Personal checks however, will be delayed 10-14 days for clearance of the check before we will ship out those orders. We hope the faq page has helped you with any questions you may have. If you have any other questions, please feel free to contact us by Emailing us at service@jgearusa.com or, call us Toll-Free at: 1-877-568-7666. 9. How do I take care of my shoes or boots? Clean leather with a conditioner/cleaner. Clean Cordura nylon with detergent and water. Treat waterproof leather with a silicone product only. Treat smooth leather with a quality shoe polish, then buff. Full grain leather can first be treated with a boot oil or silicone before applying the polish. Allow footwear to dry slowly at room temperature only, never by a heat source. Keep the insides of the footwear dry and clean with powders and disinfectant sprays. Consider a second pair. This allows the one to dry out thoroughly while the other pair is being worn.